Frequently Asked Questions

Frequently Asked Questions

Here you can find the answers to many common inquiries not mentioned elsewhere on our site.

Shop Policies

The staff at Guitar Repair Long Island has a combined 20+ years of professional guitar repair experience. Sharing the knowledge that we accumulate in this focused pursuit is at the core of what we do; It’s why we invest valuable time preparing detailed tech talk articles that are available free of charge.

You may notice that we do things a bit differently than other shops. Our advice and recommendations may occasionally challenge preconceived notions. We ask that clients remain receptive to new methods, and trust that our ultimate goal is to help them make music.

We aim to conduct our business in a professional manner and expect to be treated in kind. 

We prefer to communicate via Email for all service inquiries. If you have any questions, please use our contact form or email: Erik@guitarrepairlongisland.com

We find that email has several advantages vs. the phone.

Rather than interrupting an appointment with a client or risking distraction while working on an instrument, you can reach out at your convenience and we will answer when able to give your question our full attention. 

Email is checked frequently during business hours, so you won’t be waiting long for a response.

You can send us pictures if necessary and we may include links to relevant information in our response. This process also allows for the easy recall of prior conversations should the need arise. 

There are certainly times when it is beneficial to talk on the phone, but we strongly prefer Email whenever practical.

We operate by appointment only because it is the best method we have found to manage our workload and produce consistently high quality results. 

We aim to​ ​take ​in only ​as much work ​at once ​as ​we can​ reasonably expect to​ return in a timely manner​. To that end, we accept a select number of appointments per day. As a result, the calendar often fills​ ​in advance. 

Most clients agree​ that it ​is ​far better ​to ​wait with ​your​ instruments in ​your​ possession than to have them sitting ​idle ​on a shelf until they can be serviced​​. ​ 

Book Online Now or, if you need assistance, please see our online booking tutorial.

In an effort to manage our workload, we accept a select number of appointments per day.  Should you need to cancel or reschedule, we request at least 48hrs notice so that we have adequate time to fill the opening.

Appointments can be updated via the link included in the confirmation email received at the time of booking.

We understand that sometimes things come up last minute that are beyond your control. However, repeat offenders of this cancellation policy may be kindly asked not to make future appointments.

Our appointment lead time fluctuates around current demand. Current availability is best found on our booking page.
 
Once in shop, instruments are usually turned around within 2-3 business days for setups and other small jobs. Larger jobs will take longer and would have to be evaluated before an estimated turnaround time can be given.  
 
If you require a shorter lead time, for an additional fee, most basic jobs are eligible for a rush service appointment.

Payment is due at the time of pickup.

Cash is preferred. For your convenience we also accept credit cards (Visa, Mastercard, Discover, American Express).

NO CHECKS PLEASE.

We are required by law to collect New York State sales tax for all sales and services performed.

We do our best to have you instrument ready in a timely manner and kindly request that pickup be made within (7) days of completion whenever possible.

Instruments that are not picked up after (14) days from the first notice of completion may become subject to a storage fee of $3 per day.

No instruments will be held over 30 days. We quite simply do not have space available to store instruments long term. Over the course of 30 days, clients will be sent at least 3 reminders at the email address provided. If instruments are not picked up within the time allotted, they will be considered abandoned and will become the property of Guitar Repair Long Island Incorporated. The instrument may then be offered for resale.  

Guitar Repair Long Island is proud to offer a 30 day satisfaction guarantee for all labor and components used in our repair work. The job isn’t done until you’re happy. We recommend that clients purchase any parts needed for repairs or installations directly from us in order to ensure proper fit and quality.

If preferred, customers are always welcome to supply their own parts. However, please be advised that, for obvious reasons, G.R.L.I.’s warranty will not be extended to any customer supplied parts or components.

Guitar Repair Long Island will not warranty work on instruments that show clear evidence of having been subjected to extremes of humidity.

Should the need for a refund of products or services arise, all reimbursements will be issued via check.

Due to high demand locally, we are operating on a carry-in only basis at this time.

Shipping and Receiving of repair work is currently unavailable.

Prior to shipment, clients are required to send us detailed photos of the instrument so that we can provide a rough estimate of the expected repairs.  This estimate is subject to change after the instrument has been received and inspected in shop.

The client is responsible for all UPS shipping costs and packing materials. Additionally, GRLI will add a $15 handling fee each direction for repairs arriving and/or leaving via mail. This fee covers unpacking, storing, and repacking your instrument for shipment.

Should an instrument arrive with insufficient packing materials, G.R.L.I. may provide additional supplies, at clients expense, to help protect your instrument for the return trip.

Client must clearly state the requested insurance value for return shipments. Guitar Repair Long Island is not liable for lost or damaged shipments.

Invoice must be paid in full before instrument will be released for return shipment

Commonly Requested Services

At Guitar Repair Long Island, we are extremely grateful to our clients for consistently keeping our shop schedule booked in advance. In an effort to maintain our standards for quality workmanship and service, we have chosen, for the moment, to avoid select jobs that we anticipate will require a substantial amount of bench time to complete.

Some examples of jobs that we are not taking on at this time are as follows:

  • Finish touchup and refinishing work
  • Rebinding
  • Major structural repairs or modifications
  • Neck resets of glue in “set-neck” instruments
In our shop we offer a more complete maintenance service, which includes restringing the guitar, called a setup.
In an effort to streamline our offerings, we no longer offer instrument appraisals.
 
Gruhns Guitars are recognized experts in the field and conveniently offer appraisals via their website. George Gruhn is the author of the guide to vintage guitars.

We do not buy or offer used instruments for resale at this time.

Occasionally a client will reach out requesting our help with a portion of a larger project. Given the demands of our schedule, we find it necessary to prioritize work that we can see through from start to finish.

With individual players needs, personalities, and locations being so varied, we are unable to offer recommendations for local guitar teachers. Google is your friend here.  

Is This Worth Fixing?

Condition is everything with vintage instruments.  More often than not, when  a client reaches out about an inherited instrument, the conversation soon turns to how it had been stored in an attic, basement, etc. for decades before they received it.

While the instrument may outwardly appear to just need a new set of strings, or the action adjusted, with  humidity control being such a crucial factor in instrument maintenance, many times these instruments require extensive repair work to be made playable. They may also suffer from the degradation of plastic hardware such as pickguards, and tuning keys.

Unless the instrument was made by an iconic brand like Fender, Gibson, or Martin, the necessary repairs will likely exceed the value of the instrument.

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

Many of these instruments are so poorly made that the work required to achieve a level of playability consistent with our shops standards is simply not cost effective.

Often clients bring these instruments requesting a lower action only to find that the instrument requires substantial fretwork or other major repairs in order to attain the playable string height they are after.

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

If applicable, please reference the above info regarding heirloom or budget instruments.  

Though we sympathize with the sentimentalities that instruments can hold, there are hard costs involved with servicing them that may make repair impractical.

Oftentimes we believe that it is best to hang the instrument on the wall in the condition it was left by a loved one rather than to invest heavily attempting to restore some degree of playability. 

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

Do You Service Other Instruments?

We specialize in servicing electric and acoustic guitars and basses. 

We are sorry to disappoint, but we are not offering amplifier repair at this time.

We hope to be able to offer the service again in the future, but we do not have a confident recommendation to make at the moment.   

Though we occasionally make exceptions for straight forward repairs like an obviously broken jack or DC power connector, we generally do not offer repair on effect pedals.

Due to the proprietary nature of many of these circuits and components, we find them difficult to troubleshoot.  As such, we recommend that clients contact the products manufacturer directly for all such inquiries.

In an effort to streamline our offerings, we have discontinued our pedalboard setup service at this time.

In an effort to streamline our offerings, we have discontinued our banjo service at this time.

For damaged cases, we recommend that you seek out a shop that specializes in upholstery and/or luggage repair.

In most circumstances, if your case has a broken latch or handle, the best option may be replacement.

We specialize in fretted instrument repairs. For local orchestral instrument service, you might try: The Long Island Violin Shop.

We do not service these instruments, nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

We do not service these instruments, nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

We do not service these instruments, nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

We do not service these instruments, nor do we have a recommendation of a business that does.

Please see “heirloom instruments” for more details.

Can’t find the answer to your question? Please contact us.

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