Frequently Asked Questions

Frequently Asked Questions

Here you can find the answers to many common inquiries not mentioned elsewhere on our site.

Shop Policies

We prefer to communicate via Email.  If you have any questions, please use our contact form or email: Erik@guitarrepairlongisland.com

We find that email has several advantages vs. the phone.

With Email, you can reach out whenever is convenient for you, and we will answer at a time when we are able to give your question our full attention, rather than interrupting an appointment with another client or while we are in the middle of working on an instrument.

We check our Email several times a day during business hours, so you won’t be waiting long for a response. Email also allows for the easy recall of prior conversations should the need arise. 

Most importantly, we find that Email allows for much more thorough questions and responses. You can send us pictures if necessary and we can include links to relevant information in our responses.

There are certainly times when it is beneficial to talk on the phone, but we strongly prefer Email whenever practical.

We operate by appointment only because it is the best method we have found to manage our workload and produce consistently high quality results. 

We aim to​ ​take ​in only ​as much work ​at once ​as ​we can​ reasonably expect to​ return in a timely manner​. To that end, we accept a select number of appointments per day. As a result, the calendar often fills​ ​in advance. 

Most clients agree​ that it ​is ​far better ​to ​wait with ​your​ instruments in ​your​ possession than to have them sitting ​idle ​on a shelf for days on end in​ the​ shop until​ they can be serviced​​. ​ 

Book now or, if you need assistance, please checkout our online booking tutorial

In an effort to manage our workload, we accept a select number of appointments per day.  Should you need to cancel or reschedule, we request at least 48hrs notice so that we have adequate time to fill the opening.

Appointments can be updated via the link included in the confirmation email received at the time of booking.

We understand that sometimes things come up last minute that are beyond your control. However, repeat offenders of this policy will be kindly asked not to make future appointments.

Our appointment lead time fluctuates around current demand. Current availability is best found on our booking page.
 
Once in shop, instruments are usually turned around within 2-3 business days for setups and other small jobs. Larger jobs will take longer and would have to be evaluated before an estimated turnaround time can be given.  
 
If you require a shorter lead time, for an additional fee, most basic jobs are eligible for a rush service appointment.

Payment is due at the time of pickup.

Cash is preferred. For your convenience we also accept credit cards (Visa, Mastercard, Discover, American Express).

NO CHECKS PLEASE.

We are required by law to collect New York State sales tax for all sales and services performed.

We do our best to have you instrument ready in a timely manner and kindly request that pickup be made within (7) days of completion whenever possible.

Instruments that are not picked up after (14) days from the first notice of completion may become subject to a storage fee of $3 per day.

No instruments will be held over 30 days. We have limited space available and simply do not have the room to store your instrument for you.  You will be sent 3 reminders at the email address provided over the course of 30 days, at which point your instrument will become the property of Guitar Repair Long Island Inc. and will be offered for resale.  

Guitar Repair Long Island is proud to offer a 30 day satisfaction guarantee for all labor and components used in our repair work. The job isn’t done until you’re happy. We recommend that clients purchase any parts needed for repairs or installations directly from us in order to ensure proper fit and quality.

If preferred, customers are always welcome to supply their own parts. However, please be advised that, for obvious reasons, G.R.L.I.’s warranty will not be extended to any customer supplied parts or components.

Guitar Repair Long Island will not warranty work on instruments that show clear evidence of having been subjected to extremes of humidity.

Should the need for a return of products or services arise, all refunds will be issued via check.

Do You Service Other Instruments?

We specialize in servicing electric and acoustic guitars and basses. 

We are sorry to disappoint, but we are not offering amplifier repair at this time.

We hope to be able to offer the service again in the future, but we do not have a confident recommendation to make at the moment.   

Unfortunately we do not offer repair on effect pedals.

Due to the proprietary nature of many of these circuits and components, we recommend that clients contact the products manufacturer directly for all such inquiries.

We are happy and willing to service banjos made by established makers.

Please see our notes regarding heirloom and/or budget instruments if applicable.

For damaged cases, we recommend that you seek out a shop that specializes in upholstery and/or luggage repair, as they are likely to have far more expertise in this area.

These repairs can be quite time consuming. Typically only a vintage or rare case is worth the effort to repair.

In most circumstances, if your case has a broken latch or handle, it is recommend you simply purchase a new case.

We specialize in fretted instrument repairs. For local orchestral instrument service, you might try: The Long Island Violin Shop or another  similar specialty store.

I am sorry, but we do not service accordions nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

I am sorry, but we do not service accordions nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

I am sorry, but we do not service pianos nor do we have a recommendation of a business that does.

If you know of a local, reputable, business that does, please let us know and we will be happy to post a link to their website.

I am sorry, but we do not service these nor do we have a recommendation of a business that does.

Please see “heirloom instruments” for more details.

Is This Worth Fixing?

Condition is everything with vintage instruments.  More often than not, when  a client reaches out about an inherited instrument, the conversation soon turns to how it had been stored in an attic, basement, etc. for decades before they received it.

To the uninitiated, the instrument may outwardly appear to just need a new set of strings, or the action adjusted. However, especially with  humidity control being such a crucial factor in instrument maintenance, many times these instruments require extensive repair work to be made playable. They may also suffer from the degradation of plastic hardware such as pickguards, and tuning keys.

Unless the instrument was made by an iconic brand like Fender, Gibson, or Martin, chances are the required repairs will far exceed the value of the instrument.

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

Many of these instruments are so poorly made that the work required to achieve a level of playability consistent with our shops standards is simply not cost effective.

Often clients bring these instruments requesting a lower action only to find that the instrument requires substantial fretwork or other major repairs in order to attain the playable string height they are after.

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

If applicable, please reference the above info regarding heirloom or budget instruments.  

Though we sympathize with the sentimentalities that instruments can hold, there are hard costs involved with servicing them that may make repair impractical.

Oftentimes we believe that it is best to hang the instrument on the wall in the condition it was left by a loved one rather than to invest heavily attempting to restore some degree of playability. 

We are happy to inspect any instrument that you would like, but please note our shops in shop evaluation policy.

We recommend that you email us detailed photos of any instrument that you are unsure of before scheduling an appointment to potentially save time/money on an in shop inspection.

Commonly Requested Services

Strings are an item that should be replaced regularly, usually long before they break. It is a necessary skill that we strongly encourage guitar players to learn how to do themselves at home. We have a video tutorial to help guide you.
 
In our shop we offer a more complete maintenance service, which includes restringing the guitar, called a setup.
We no longer offer instrument appraisals as it wasn’t a very popular service and we found it necessary to streamline our offerings to make the best use of the time we have available.
 
Gruhns Guitars conveniently offers vintage appraisals via their website and the guy literally wrote the book on vintage guitars.

Is there a question we haven’t yet answered?  Please contact us and we will do our best to answer it ASAP.

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