Make sure your instrument is playing its best!
Fretted musical instruments are beautiful and intricate pieces of equipment. A seemingly small issue or adjustment can make a world of difference in terms of playability. For beginners and professionals alike, there is already enough to think about while playing without worrying about fighting to overcome the shortcomings of an instrument that isn’t up to the task.
Especially for newly acquired or rediscovered instruments, we recommend having them professionally evaluated and serviced to be sure that they are healthy and capable of providing years of enjoyment.
No pressure or gimmicks, just our honest, expert, opinion.
All Evaluations Include:
How It Works:
We set to work on your guitar or bass the moment you schedule an appointment. When booking, you will be asked some general information about the instrumet and the service requested; This info helps point us in the right direction. If necessary, we may follow up with you via email to request a photo or for further clarification.
Upon arriving for your appointment, we will briefly discuss your history with the instrument, preferences and style of play, as well as any specific concerns that you have with it. After your departure, we will begin to thoroughly evaluate the guitars health and follow up to determine the course of action that best fits your needs. You will be provided a detailed claim ticket with an estimated cost and completion date for all work to be performed.
All quotes are based off of our extensive repair price list, so you know that you are being treated fairly. We pride ourselves on performing service “up to a standard” rather than “down to a price”; If there are minor changes or additions to the service that come up, we prefer to do what is necessary to get your instrument performing its best. However, should anything major come light during the course of the repair, we will contact you for authorization before performing the additional work.
Why We Charge A Bench Fee:
In shop evaluations are subject to the shops minimum bench fee of $45. For our most basic services, this fee may be the total price of the repair. For larger services, it is included in the listed price and is not charged separately. On rare occasions, should the client choose not to pursue the prescribed work, we reserve the right to collect a bench fee to cover the time spent diagnosing your instrument.
We aim for the highest quality service; Quality work takes time. In order to return jobs promptly, the shop accepts a select number of appointments per day. Between discussion, evaluation, and research, we routinely spend anywhere from 30 minutes to 1 hour on an instrument even before the “real work” begins. We charge a bench fee so that we are not forced to compromise on the amount of time spent giving a thorough and honest appraisal of your instrument.